Netflix to give a credit to customers

Online DVD rental leader Netflix Inc. said Wednesday it will provide a 5 percent credit on the monthly bills of customers whose shipments were delayed by its Monday outage.

Netflix spokesman Steve Swasey would not disclose the number of customers affected, saying only that "it was not a majority" of the company's 7.5 million members. He also would not reveal the total amount credited to customers, saying the credit will not have a material impact on the company's financial operations.

"The key thing here is: This was completely proactive on Netflix's part.

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